Return steps Europe&Japan
- If you placed your order before June 18, 2024, please return it here. For orders placed on or after June 18, 2024, please return it here.
- You will receive an email confirmation from us that will include your packing slip.
- Print this label and attach it to your package.
- Post your package back to us. POC members in EU receive a prepaid free return label. Keep proof of postage. POC members in EU receive a prepaid free return label. Keep proof of postage.
- You will be refunded as soon as your return has been fully processed, which can be up to 10 days after we receive your returned goods.
Important Information:
- Returned items must be as new and include all original tags and packaging
- Returns from Norway need to be sent to our warehouse in the Netherlands. Returns from Switzerland need to be sent to our warehouse in Switzerland. Returns from UK need to be sent to our warehouse in UK. Returns coming from Japan need to be sent to our warehouse in Japan.