Customer Service Specialist

POC is a Swedish manufacturer of helmets, eyewear, body armor, and apparel in snow sports and cycling with the mission to protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. At POC, we are dedicated to providing extraordinary customer service and creating memorable experiences for our customers.

As a Customer Service Specialist, you will be responsible for providing service to POC’s wholesale and eCommerce customers. You will be working closely with POC’s Dealer Service team to oversee management of the sales order book, support customers with warranty, return, and shipping discrepancies. You will acquire a comprehensive understanding of POC products, while also supporting eCommerce customers when needed along with all other initiatives within the greater Customer Service Department and POC Team.

- Respond to both B2B and online customer inquiries via email and phone.

- Resolve customer complaints and issues with empathy and a sense of urgency.

- Process wholesale orders and ensure timely delivery of both wholesale and Ecommerce orders

- Approve warranties and returns on a daily basis

- Keep detailed records of customer interactions and transactions.

DESIRED EXPERIENCE & SKILLS:

- Bachelor's degree in business, marketing, or a related field.

- 2+ years of experience in customer service or a related field.

- Excellent communication and problem-solving skills.

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

- Proficiency in Microsoft Office and CRM software

Employment status: Full-time position with benefits

Reports to: Customer Service Team Lead

Location: Park City, Utah

APPLY HERE.