Returns

1. Please start your order return here.
2. Once complete, you will receive an email confirmation from us that will include your packing slip. ​
   1. POC members in the European Union and North America receive both a packing slip and a prepaid free return label. ​
   2. POC members in UK, Norway, Switzerland, Japan and Asia Pacific region will receive a packing slip but are responsible for arranging their own return shipment. This includes creating a shipping label and ship the return with chosen carrier. ​
   3. Non-POC members will receive a packing slip but are responsible for arranging their own return shipment. This includes creating a shipping label and ship the return with chosen carrier. ​
3. Print the packing slip and put it inside your package together with the items you wish to return.​
4. Send your package to the address on the packing slip and keep proof of postage until your refund arrives.​
5. You will be refunded as soon as your return has been fully processed, which can be up to 10 business days after we receive your returned goods.​

1. Standard purchases: Returns accepted within 30 days of delivery date.​
2. Return items must be new, unused and include all the original tags and packaging​
3. If the returned item does not meet the criteria, the item will be returned without refund.​
4. North America Region: Items marked down by 40% or more are final sale and not eligible for returns or exchanges.

1. For POC Members within the European Union and North America: returns are free.​
2. For non POC members: return shipping will be at the customer's expense.​
3. For all customers living outside of the European Union (UK, Norway, Switzerland, Japan and the Asia-Pacific Region): return shipping will be at the customer’s expense. ​

We do not offer exchange. If you wish to receive a different version of the product ordered, the best process is to submit your return and place a new order for the preferred product.​

If you have any questions or need assistance regarding your return, please get in touch with our customer service team here.​