Return steps Europe

Return steps Europe

  1. If you placed your order before June 18, 2024, please return it here. For orders placed on or after June 18, 2024, please return it here.
  2. You will receive an email confirmation from us that will include your packing slip.
  3. Print this label and attach it to your package.
  4. Post your package back to us. POC members in EU receive a prepaid free return label. Keep proof of postage. POC members in EU receive a prepaid free return label. Keep proof of postage.
  5. You will be refunded as soon as your return has been fully processed, which can be up to 10 days after we receive your returned goods.


Important Information:

  1. Returned items must be as new and include all original tags and packaging
  2. Returns from Norway need to be sent to our warehouse in the Netherlands. Returns from Switzerland need to be sent to our warehouse in Switzerland. Returns from UK need to be sent to our warehouse in UK. Returns coming from Japan need to be sent to our warehouse in Japan.

Return steps North America

Return steps North America

  1. If you placed your order before June 18, 2024, please return it here. For orders placed on or after June 18, 2024, please return it here.
  2. You will receive an email confirmation from us that will include your packing slip.
  3. Print this label and attach it to your package.
  4. Post your package back to us. POC members in US, CA receive a prepaid free return label. Keep proof of postage.
  5. You will be refunded as soon as your return has been fully processed, which can be up to 10 days after we receive your returned goods.


Important Information:

  1. Returned items must be as new and include all original tags and packaging.
  2. Returns from Canada need to be sent back to our warehouse in Canada. Returns from US need to be sent back to our warehouse in The US.

Return steps APAC

Return steps APAC

  1. If you placed your order before June 18, 2024, please return it here. For orders placed on or after June 18, 2024, please return them here.
  2. You will receive an email confirmation from us that will include your packing slip.
  3. Print this label and attach it to your package.
  4. Post your package back to us. We do not cover the cost of postage. Please keep proof of postage for your records.
  5. You will be refunded as soon as your return has been fully processed, which can be up to 10 days after we receive your returned goods.


Important Information:

  1. Returned items must be as new and include all original tags and packaging
  2. Customers need to send their return items to Sydney, Australia or Christchurch, New Zealand.

General Terms

Use the shipping method of your choice when returning items to us. POC is not responsible for any damage or loss of returned packages. We suggest you insure any package you return through the carrier. Keep your tracking number until your refund has been processed.

Credit card refunds will be made to the card used for the original purchase. Paypal refunds are credited to the Paypal account.

Shipping of incorrect items

If we have delivered the wrong item to you, we will provide a call tag. Please contact us before proceeding with the return.

Credit card refunds will be made to the card used for the original purchase. Paypal refunds are credited to the Paypal account.