Are you passionate about delivering exceptional IT service and ensuring technology works seamlessly every day? Join our IT team and make a real impact!
Born and based in Stockholm, Sweden, POC is a safety and performance pioneer on a global mission: protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. Creating all types of protection for cycling and snow sports, POC uses research, scientific methods and rigorous testing in its pursuit of innovation.
As an IT Support Technician, you will be the first point of contact for our users, providing 1st and 2nd level support both on-site at our Stockholm headquarters and remotely for other regions via our ticketing system. You’ll work closely with the IT team to manage local IT services, support our modern workplace, and ensure smooth operations across Windows and Mac environments. This is a full-time role based at our Stockholm headquarters, with a hybrid setup requiring at least three days per week in the office.
Provide first- and second-line support via phone, ticketing system, remote access, and in-person.
Troubleshoot and resolve issues related to computers, networks, servers, Microsoft 365, Azure AD/Entra ID.
Manage user accounts, permissions, and security.
Support and manage Microsoft Office 365, Azure, Intune, and modern workplace tools.
Work in a mixed environment of Apple (MacOS, IOS) and Microsoft Windows clients.
Maintain documentation, guides, and procedures.
We are looking for someone with experience working in a Microsoft environment and a genuine interest in IT and technology. You combine technical curiosity with strong social skills, teamwork, and a service-oriented mindset. You are organized, detail-oriented, and comfortable working independently while thriving in an environment with many touchpoints.
You are also patient and able to communicate technical information in an accessible way to users with varying levels of IT knowledge.
We believe that you are confident in your professional abilities and able to communicate and work fluently in both Swedish and English.
3–5 years of experience in IT support or system administration.
Strong knowledge of:
Windows Clients
MacOS & iOS
Microsoft 365 Management
Azure AD/Entra ID
Intune
Having knowledge of Windows Server is considered an asset.
Experience with network technologies (LAN/WAN, VLAN, WiFi, VPN) and IT security.
Familiarity with computer and network hardware.
Ability to document clearly and manage small projects.
Excellent communication skills in Swedish and English, both spoken and written.
You’ll be part of a dynamic IT Helpdesk team that supports business-critical operations and drives continuous improvement. From solving urgent incidents to implementing long-term solutions, your work ensures our users feel supported and secure. If you thrive on technical challenges and enjoy helping people, this is the right place for you.
While we take our work seriously, we believe in balance. Whether it is lunch rides, outdoor training sessions, or joining athletes for product testing, we embrace an active lifestyle. With a generous health allowance, insurance, and discounts on our award-winning products, you’ll experience our mission firsthand - protecting lives and enabling performance.
If you feel you are a great fit for this role, send your CV and cover letter to application@poc.com and write “IT Support Technician” in the subject line. We will review applications on an ongoing basis, although fully close the application window on 20th of January.