Terms and Conditions

Below describes our Terms of Use, which applies to all of your transactions with POC and visits to poc.com. The terms and conditions may change from time to time as circumstances change. It is your responsibility to be familiar with the most recent terms and conditions, which will be indicated below.

Please note that we understand your concern that your personal data needs to be protected. We make your concern our priority. Accordingly, all of your personal data is treated in complete conformance with the current legal data protection requirements as described below under our Privacy Policy.

We do not guarantee that all the items available at the poc.com web shop are in stock at the time of your order. In the case of incorrect stock balance affecting your order we will contact you shortly by phone or by e-mail. POC cannot warrant that the content of poc.com is at all time free of inaccuracies or typographical errors. Neither can we guarantee that all information is up-to-date. POC may at any time change the content of the site. Though POC strives to always display the correct texts, images and pricing in the site and web shop, errors can occur. If you have been charged the wrong amount when shopping from the web shop, we will give you the option of placing a new order with the correct price or canceling your order. If we are unable to get in touch with you, your order will be automatically cancelled.

Part of the services mediated through poc.com are performed and concerned for by outside organizations. In situations where POC act as an agent for such services, we cannot be held responsible for any errors resulting from their activities. POC cannot be held responsible for any damaged caused from using the site or for that matter not being able to use the site. POC cannot guarantee a problem-free uninterrupted and secure access to the web site.

Shopping directly at poc.com is a convenient service for our customers. We’re open 24/7 for you to find your favourite items. The full line from every collection will be made available as soon as they arrive at POC. When you receive your package you can try your gear in the privacy of your own home and we have a 60-day return period, if you need to send something back for a full refund. Returns are free for POC Sports Members in EU. We operate Monday to Thursday 8.30am - 5pm, Friday 8.30am - 3pm (working days) and not on public holidays.

In Oceania and Japan we operate Monday to Thursday 8.30am - 5pm CET, Friday 8.30am - 3pm CET.

In North America we operate we operate Monday to Thursday 8am - 5pm, Friday 8am - 3pm (working days MTZ time) and not on public holidays.

WARNING: Beware of Fake POC websites. This is the official POC website and often fake ones appear on the internet. Heavily discounted pricing is often a red flag. We urge you to use good judgment and POC is not responsible if you are victimized by the fake websites. Your use of fake POC websites is at your own risk.

Shipping costs will not be refunded for uncollected items

Copyright in the documents (including, without limitation, the trade marks of POC, logos, graphics, text, photos, designs, logos, icons, images, data and software) provided in this web site are owned by or licensed to POC and it’s affiliates.

Among the POC trademarks are POC Lab, POC Mag, POCito, POC race, WO, POCski. POC may in the Terms and Conditions be referred to as ‘us’. You are authorized to use this material only for personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-comercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, retransmit or otherwise distribute the material to others without prior written consent from POC Sweden AB. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied. For press inquiries, please view our contact pages.

Our trademarks include are POC Lab, POC Mag, POCito, POC race, WO, POCski. (amongst others) the POC name and logo. These trade marks may be used or registered in more than one country and your use of this web site does not grant you any rights to use our trade marks.

POC reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions, including the right to block access to the site. Individuals violating the restriction of password protected areas of the site may be subject to prosecution.

In case of Force Majeure, POC´s’ obligations are suspended. The contract between you and POC can in such cases be partially or fully terminated by yourself or by POC. A Force Majeure is at the event of war, civil war, revolution, riot, governmental measures, strike, lockout, blockage, failure of electricity, telephone or internet service, UFO`s, natural disasters or similar events. POC will under such circumstances do all we can to solve the matter for our customers as soon and entirely as possible.

All transactions on poc.com are processed using Adyen, a third party security online payment gateway that encrypts your card details in a secure host environment. All customers paying by card are subject to validation checks. POC makes the reservation to delay any order if we suspect a further security control is needed. For security reasons, we do not store any payment information in our database.

We accept all major credit and debit cards: Visa, MasterCard, UnionPay, Maestro & American Express.

We accept Klarna shop now pay later payment option in some regions.

We accept PayPal in some regions.

All orders are processed within two business days at POC´s warehouse in NL in Europe, in Washington in the United States and Sydney in Australia. Shipping takes between 2 and 9 working days depending on where in the world you are located. We operate Monday to Friday and not on public holidays. A preliminary confirmation will be sent to you by email when your order is placed. Once your package is shipped we will send you an email with final confirmation.

For US orders shipping to UT and CO you will see a sales tax on their order. This will reflect during checkout. Orders going to Canada are subject to taxes depending on where they're headed to, however, all duties are included in the cost of the goods.

For orders to the European Union (EU) Norway, Switzerland and the United Kingdom, prices include VAT. All countries within the European Union are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price displayed at checkout.

For orders shipped within Australia, prices include GST. For orders shipped to New Zealand, prices are inclusive of local tax and customs duties.

Items shipped directly to Japan from EU warehouse are shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price displayed at checkout.

POC delivers within select countries in Europe (see list of countries below), to North America (USA and Canada), Oceania and Japan. Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes. If you wish to send products to more than one address, please place one order for each address.

EU orders are shipped with UPS, DHL and DPD. North American orders are shipped with UPS. Oceania orders are shipped with Australia Post and Japan orders are shipped with UPS. POC cannot offer express delivery to Oceania and Japan at this time. Please note that the goods cannot be left to you without a signature and that the couriers usually operate between 08.00-17.00 (8am-5pm) business days.

We do not ship to PO Boxes, overseas addresses, re-shippers or package forwarding services. Orders placed with an address that does not meet our shipping policy guidelines may be cancelled.

Europe

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Estonia, Finland, France, Germany, Greece Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania Slovakia, Slovenia, Spain, Sweden, United Kingdom

Oceania and East Asia

Australia, New Zealand, Japan

North America

USA, Canada

Belgium, Germany, Netherlands, Luxembourg

UPS Standard 1-2 working days

Austria, Denmark, France, Malta, Slovenia

UPS Standard 2-3 working days

Croatia, Cyprus, Czech Republic, Hungary, Ireland, Italy, Lithuania, Portugal, Poland, Romania, Slovakia, Spain, Switzerland

UPS Standard 3-4 working days

Finland, Latvia, Sweden

UPS Standard 4-5 working days

Bulgaria, Estonia, Greece, Norway, United Kingdom

UPS Standard 5-6 working days

Japan

UPS Standard 5-10 working days

Australia

Australia Post 2-9 working days

New Zealand

Australia Post 10-16 working days

USA

UPS Ground 1-5 working days

Canada

UPS International Priority 2-3 working days

To return an item you must contact us within 60 days from the date of your order. POC is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier and obtain and keep your tracking number until your refund has been processed. Returns must be in new condition and include all original tags product packaging. The Manufacturer’s packaging must be clear of writings or markings. Items bought at poc.com cannot be exchanged or refunded at our stores.

Credit card refunds are credited back to the card used for the original purchase. Paypal refunds are credited back to the paypal account. Refunds are issued as soon as POC has fully processed the return and received the returned goods. This can take up to 10 business days.

PLEASE DO NOT RETURN AN ITEM WITHOUT GETTING A RETURN AUTHORIZATION (RMA) NUMBER. POC CANNOT ACCEPT RETURNED MERCHANDISE WITHOUT AN RMA.

Europe: Returns need to be sent to our warehouse in the Netherlands and we do not cover cost of postage of the return or return labels. Returns from Switzerland need to be sent to our warehouse in Switzerland and returns from UK must be sent to warehouse in UK. We do not cover cost of postage of the return or return labels. For more information or to create a return, check our our returns page.

Japan: Returns need to be sent to our warehouse in the Japan and we do not cover cost of postage of the return or return labels. For more information or to create a return, check our our returns page.

North America: Returns need to be sent to our warehouse in US and we do not cover cost of postage of the return or return labels. For more information or to create a return, check our our returns page.

Oceania: Returns need to be sent to our warehouse in the Sydney, Australia or Christchurch, New Zealand and we do not cover cost of postage of the return or return labels. For more information or to create a return, check our our returns page.

All returns must be in perfect condition and include all original tags (attached) as well as manufacturers packaging. POC is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier along with holding onto the tracking information.

POC does not currently offer exchanges, but items can be returned for a refund if they meet return policy criteria. POC North America does not accept any returns on pro-deal purchases.

These terms of use are construed in accordance with Swedish law and you agree that the Swedish courts will have exclusive jurisdiction for any dispute under this agreement. The laws of your country may be different from the laws in Sweden and there may be additional legal requirements for you to use this website. You must comply with all applicable local and international laws and regulations regarding your use of our website.

Notation based on the Act on Specified Commercial Transactions

Company Details of Seller

Company Name:

POC SWEDEN AB

Address:

Nackagatan 4 116 41 Stockholm SWEDEN

Representative: Cornelia Lenz

Email Address: info+jp@poc.com

Products and Price

Product: https://poc.com

Price: ¥2,500- ¥65,000

Each price for each product will be displayed on the screen at the time of purchase.

Delivery Charge:

Please refer to SHIPPING COST page of our TERMS & CONDITIONS

Fees other than price of products

Customs Duty:

Customs duty may be charged separately

Consumption Tax:

Items shipped directly to Japan from EU warehouse are considered as personal imports; they are exempt from consumption tax.

Payment Methods

This is payment in advance by credit card. We accept all major credit and debit cards: Visa, MasterCard, Discover & American Express. When placing an order, the full amount is reserved on your account by POC. Payment is debited from your card at time of dispatch.

For more details, please refer to PAYMENT METHODS page of our TERMS AND CONDITIONS.

Delivery Time

Please refer to STANDARD DELIVERY TIMES page of our TERMS AND CONDITIONS.

Returns

POC may issue, at its discretion, a return authorization based on its internal return policy and accept a return, but this is not guaranteed.

For more details, please refer to RETURNS.

Others

Please also carefully review the Terms and Condition for more details.