Digital Operations Specialist - Stockholm

At POC, we are a safety and performance pioneer on a global mission: protect lives and reduce the consequences of accidents for athletes and anyone inspired to be one. Born and based in Stockholm, Sweden, we challenge the status quo with research, science, and cutting-edge technology to create safer, better-performing products.

Now, we are looking for a Digital Operations Specialist to support the day-to-day operations of our e-commerce business, including order processing, inventory management, and logistics coordination across the EU, NA, and APAC regions. If you’re ready to ensure smooth operational processes, work hands-on with logistics, and turn ideas into action in a collaborative, fast-moving environment, this is your chance to make a real impact.

We are looking for a detail-oriented Digital Operations Specialist to lead and optimize our e-commerce operations, ensuring they drive business growth and value. This role is about maximizing the impact of operational processes, improving efficiency, and strengthening logistics coordination while ensuring seamless integrations, performance, and cost-effective operations to support business goals.

1. Logistics Coordination: Liaise with logistics partners to ensure timely delivery of orders. Track shipments and address any delivery issues in collaboration with the logistics team.
2. Inventory Oversight: Monitor inventory levels and liaise with the inventory management team to prevent stockouts and overstock situations. Ensure accurate inventory records and assist in inventory audits.
3. Operational Issue Resolution: Act as a point of contact for resolving operational issues. Collaborate with customer service, warehousing, and IT teams to identify root causes and implement solutions.
4. Process Improvement: Identify opportunities to streamline operational processes and enhance efficiency. Work with relevant departments to implement best practices and operational improvements.
5. Customer Service Support: Collaborate with the customer service team to address and resolve any operational issues that impact customer satisfaction. Provide timely updates on order status and delivery issues.

1. A bachelor's degree in Business Administration, Supply Chain Management, Operations Management, or a related field (Master's degree preferred).
2. At least 2 years of experience in e-commerce operations, supply chain management, or a related role.
3. Strong proficiency in order processing, inventory management, and logistics coordination.
4. Experience with e-commerce platforms and order management systems.
5. Strong organizational and problem-solving skills.
6. Excellent communication and collaboration abilities.
7. Ability to manage multiple tasks and meet deadlines.

You will be able to shape and evolve the department, working hands-on with e-commerce operations while being deeply embedded in the business. The impact of your work will be tangible, moving fast from idea to execution to results. We are a collaborative, passionate team, where e-commerce operations need to be closely connected to the entire business. You will work alongside skilled colleagues who are just as eager to share knowledge as they are to push boundaries.

While we take our work seriously, we believe in balance. Whether it's lunch rides, outdoor training sessions, or product testing, we embrace an active lifestyle. Plus, with a generous health allowance, insurance, and discounts on our award-winning products, you will experience POC’s mission firsthand - protecting lives and enabling performance.

If you feel you are a great fit for this role, send your CV and cover letter to application@poc.com. We will review applications on an ongoing basis, although fully close the application window on 25th of April.