Products bought on poc.com
For products bought on the website, please contact us here.
warranty
POC warrants that all our products are fit for their intended use and free of manufacturing defects in material or faults due to poor workmanship. If you experience that your product is delivered with, or has developed a fault, please email us before returning any goods in order to avoid unnecessary postage fees.
Our warranty policy covers up to one year from date of purchase. Please include the following information: photos of manufacturer defects, proof of purchase, a brief explanation of the situation.
Products bought at local retailers and other e-tailers
For products bought at local retailers or e-tailers, please contact them directly when filing a warranty claim. Note that ‘open-box’ purchases are not covered by the POC warranty.