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warranty

POC warrants that all our products are fit for their intended use and free of manufacturing defects in material or faults due to poor workmanship. If you experience that your product is delivered with, or has developed a fault, please email us before returning any goods in order to avoid unnecessary postage fees.


General conditions

You're covered by warranty based on the rules in the country where you bought the product. In countries like Australia and New Zealand, you're entitled to protection for as long as the product can reasonably be expected to last. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law under which you're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality andt he failure does not amount to a major failure.

Products bought on poc.com

For products bought on the website, please contact us here.

Products bought at local retailers and other e-tailers

For products bought at local retailers or e-tailers, please contact them directly when filing a warranty claim. Warranties will not apply to Final Sale, Clearance, and Open Box purchases from POC retailers.