Contact us via email at apac_cs@poc.com or call us on:

Australia freephone: 1800870615
New Zealand freephone: 0800203131.

Hours: 8.30am-5pm NZST Monday-Friday (excl NZ Public Holidays)

Monday is our busiest day of the week. Please consider calling Tuesday - Friday to get through to an expert faster.

Messages received before 1400 NZT Monday-Friday (excl NZ public holidays) are usually responded to the same day. Messages received after this time will be responded to the next day.

POC warrants that all our products are fit for their intended use and free of manufacturing defects in material or faults due to poor workmanship. If you experience that your product is delivered with, or has developed a fault, please email us before returning any goods in order to avoid unnecessary postage fees.