FAQ

The shipping status of your order can be checked with tracking ID you receive in your shipping confirmation email.

Find complete information about prices in our Terms and Conditions.

All orders are processed within two business days at POC´s warehouse in Netherland in Europe, in Washington in the United States and Sydney, Australia. Shipping takes between 2 and 9 working days depending on where in the world you are located. We operate Monday to Friday and not on public holidays. A preliminary confirmation will be sent to you by email when your order is placed. Once your package is shipped we will send you an email with final confirmation.

All countries within the European Union, Norway, Switzerland, the United Kingdom, the United States and Canada are shipped to on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the price displayed at checkout.

POC delivers within select countries in Europe, to North America (USA and Canada), Oceania and Japan.

Due to courier restrictions and the risk of credit card fraud we cannot deliver to PO Boxes. If you wish to send products to more than one address, please place one order for each address.

EU orders are shipped with UPS, DHL and DPD. North American orders are shipped with UPS. Oceania orders are shipped with Australia Post and Japan orders are shipped with UPS.

There is always a free shipping option for POC Sports Members in EU. If you are not a member, or if you wish to use a different courier, shipping costs and options are displayed at checkout.

We do not ship to PO Boxes, overseas addresses, re-shippers or package forwarding services. Orders placed with an address that does not meet our shipping policy guidelines may be cancelled.

Our size chart will help you find the right size for your gear. For help to find the right fit, view POC´s size guides. Some of our apparel products fit smaller than others, for “True to Size” information, see the product details on product pages.

A helmet should have a snug fit. Not too tight, not too loose. Remember always to try a helmet with a pair of goggles and to check that the helmet and goggles fit well together. All POC helmets and goggles are developed together for a seamless integration. When choosing the right size, you can measure the circumference of the head at the widest area of the head. This measurement corresponds to the measurement stated in the helmet size guide. For example, if your head circumference measurement is 57cm, you are most likely to fit in a L size helmet (L: 57-58 cm). Remember that each head is different and a circumference measurement of 57cm is no guarantee that a helmet of size L: 57-58cm will fit perfectly depending on the shape of the head in relation to the shape of the helmet.

If you want to cancel an order, you can contact us here.

Please state the order number found in your order confirmation and what items you wish to cancel.

During 60 days following your order, you may request the refund of items. The order must be returned to us in perfect condition in original packaging and accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. POC cannot accept returns where labels have been removed. Returns are free for POC Sports Members in EU. For non-members shipping charges on returned merchandise are at the customer's expense.

Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Please contact us for how to proceed with your return. Remember to state your order number, also clarify which items you are sending back. If you want to make sure the new items are reserved for you in stock, contact us with a clear description of the matter.

If you wish to return an item purchased at a POC retail store, please do so at the original store of purchase. Any items purchased online must be returned via our returns portal, and cannot be returned to a POC retailer.

All items have size charts which helps you find your size. Should you not be satisfied with the fit of an item, it can be returned within 60 days from the date of your order.

POC will not sell or hire out any of the personal information collected at poc.com. This information will be used to inform our customers about POC-related matters.
Please read our Privacy Policy for complete information.

We accept card payments by Visa, MasterCard, Paypal, Maestro, American Express, Apple Pay and Google Pay.

When paying with a card, you must enter your card security number (CVC). For VISA and Mastercard this is usually a 3 digit code found on the back of the card. Shipping costs will be added to your order.

We currently do not accept cash on delivery or payment at convenience store. We apologize if your preferred payment option is unavailable

We recommend that you replace your helmet, POC or other brand, after 3 years. There is some natural aging that will occur in any polymer, but more important, the life of different helmets will look very different depending on how they are treated (use, carefulness, travel, vibrations etc) in which conditions they are used (sunlight, heat, cold etc), storage (temperature, humidity) and so forth. Some helmets will not show significant signs of aging after 10 years while other helmets will be old and tired after 3 years. You can place your helmet anywhere in that range depending on how you feel you treat your helmet, but we will stick to our 3 year recommendation.

These variations are the reason that we, out of care for our customers, recommend a 3 year exchange cycle for safety measure. This lifespan is recommended from the date of use.

The manufacturing date should not have a negative effect on the safety performance of the helmet as long as it has always been stored in good conditions (warehouse preferably).

Our helmets are made of first grade materials, and we are confident that our helmets will perform as well as or better than the helmets that state 5 or even 8 years exchange period after any length of time, if they have had a similar life.

To take out the lens, pull the upper and lower rims of the frame apart. This will release the lens from the notches situated at the hard plastic outriggers. To put the new lens in, start with one side, for example the left side, and get the lens notches aligned with the outriggers and slide it in place. Repeat for the right side and finish with the nose.

The official website of POC Sweden AB is https://poc.com. Please confirm you are visiting this website in your browser address bar. Before 18.6.2024 the website address was https://www.pocsports.com. You can learn more about POC here.

If the information you are looking for is not currently available in the product description, it will be shortly as we are always looking for ways to provide a user-friendly website. For the meantime, if you cannot find what you are looking for our customer service team will be happy to assist with any questions you have.

Our customer service team will assist you with order inquires, delivery questions, and returns. Contact us HERE.